After-sales Logistics Service Expert

Service Parts Logistics

 

Over the past few years, we have:

•  Built an infrastructure that embraces more tailor-made and different categories of SPCs (Spare Parts Centers) nationwide in China than anyone in the semiconductor industry, such as Technical Service Station (TSS), Free Trade Zone (FTZ), Export Process Zone (EPZ), Bonded Logistics Park (BLP) and promised to launch new SPC within 90 days.

•  Created a wide variety of value-added service in the semiconductor industry, ranged from distribution, international procurement center and reparation to call center, management report, training center and exhibition center.

•  Developed state-of-the-art Web-based and RFID technologies that allow you to have 24/7 global reach from your desktop eliminating the labor intensive aspects of your job - you gain access to a navigation system across countries and SKUs.

•  Strived to refine our process continuously according to ISO and SOW required by customers to assure the highest levels of reliability and notification anywhere in China.

•  Built up single point of contact - Our "One Face to the Customer" through key account management, which is supported by professional management, operation and customs affairs team. A service support model describes our after-sales logistics service model:

Waigaoqiao (WGQ) Bonded Exhibition Logistics Centre

WGQ bonded exhibition logistics centre yearly provide bonded exhibition, exhibition management, exhibition logistics, technical training, service parts logistics, call centre and other after-sales service and relevant business consulting and information technical service for Hi-tech equipments. After finish all of the construction of centre, it will be the first exhibition logistics centre especially provide equipment long-term exhibition, training, and after-sales service. The centre Based upon its service, the center could be divided into the following three centre:

Bonded Equipment Refurbishment and Reparation Centre

Bonded Equipment Refurbishment and Reparation Centre which is also called as Bonded Reparation Centre, means supports renewing & preparation for second-hand equipments in Hi-tech industries; With the booming environment of global second-hand equipment market, Chinese second-hand equipment market has a great potential for future development, it is especially requires a considerable supports for second-hand equipment renewing & reparation.

Service:

•  Work out special operation solution based upon renewing & reparation requests; renew and repair old equipment on the WGQ public platform, which is specially designed for equipment renewing & reparation;

•  Provide renewing & reparation centre for second-hand equipments, which need to be exported to Free Trade Zone (FTZ);

•  Manage the second-hand equipments in WGQ FTZ;

•  Inventory manage spare parts of second-hand equipments for preparation;

•  Sale refurnished and renewed equipments for international or local end-user by importing or exporting.

Bonded Training Centre : Primary support for training and teaching of equipment operation and maintain;

Bonded Exhibition Centre : Yearly provide facilities for bonded exhibition and relevant business centre, meeting centre, and other assistance for instruments and equipments ;

The center could not only support for products sales exhibition, but also provide service for shirt-term exhibition in China. Followings state the detail service available for each type of exhibition:

Sales Exhibition Service:

•  Equipment sales exhibition hall with all facilities required

•  High-level

•  Customs clearance for bonded exhibition equipment

•  Precise equipment moving

Exhibition Logistics:

For exhibitors, timing is essential and delaying means losing chances. HMG has an aim that to be a leading exhibition logistics service provider.

Service:

•  A complete series of service - planning, packing, forwarding, exhibition, customs clearance, reverse logistics;

•  Easy to control - convenient and single point service provider

Value-added Service:

•  Land Transportation

•  Packing, Unpacking, Repacking

•  Warehouse Equipment

•  International Transportation

•  Hand-carry

•  Empty Box Pilling

•  Exhibition Assistance

•  Customs Clearance

•  Visa

•  Insurance